Federal Election Monday, September 20

FAQs on Voter information card

What is a voter information card?

Elections Canada mails voter information cards to all registered electors. The card tells you where and when you can vote. Make sure that the name and address on your card are correct. Bring the card with you, along with accepted ID, when you go to vote to make the voting process easier.

Top of page

Why have I not received a voter information card?

If you didn't get a voter information card or if the information on it is incorrect, you may not be registered or your voter information may not be up to date. You can register or update your information at your assigned polling station before you vote on election day, Monday, September 20.

Top of page

Can I use my voter information card as ID?

Yes. Your voter information card can be used as proof of address, but it must be used with another piece of accepted ID to prove your identity.

Top of page

Do I need a voter information card to vote?

No. You don’t need a voter information card to vote. However, you do need to be registered to vote in a federal election.

If you are registered, you should get a voter information card in the mail. It tells you where and when you can vote. You can also register at your assigned polling station before you vote on election day, Monday, September 20.

Bring your voter information card with you, along with accepted ID, to make the voting process easier.

Top of page

I received a voter information card with incorrect information. What should I do with it?

If your voter information card contains errors, your voter information may not be up to date.

You can update your voter information, including your name, at your assigned polling station before you vote on election day, Monday, September 20.

Top of page

I received a voter information card for someone who does not live at my address. What should I do with it?

If you received a voter information card for someone who does not live at your address, please contact your local Elections Canada office. You can then discard it.

Top of page

Why did I receive two voter information cards?

There are a few reasons why you have received two voter information cards. You may have registered twice, or a change or correction could have been made to your information after your initial card was mailed. If you received more than one card addressed to you, please contact your local Elections Canada office. Please note that there are measures in place to ensure that electors do not vote twice.

Top of page

Why is there a “Replacement Card” indication on my voter information card?

You received a replacement voter information card because the address of your assigned polling station or your local Elections Canada office has changed since your initial card was mailed. Please use this replacement card, as it contains the correct information.

Top of page

I am registered. Why have I not received a voter information card yet?

If you are registered, you should have received a voter information card in the mail. If you didn't get a card, you may not be registered, or your voter information may not be up to date. You can register or update your information, including your name, at your assigned polling station before you vote on election day, Monday, September 20.

Top of page

I changed my given name(s) and informed several agencies. Why is my voter information card showing my previous name?

There are a number of reasons why Elections Canada may not have received and processed the information yet.

We use several data sources to update the first and middle names of electors. Note that requests sent to any other sources are not communicated to Elections Canada. Elections Canada cannot validate and process any changes to your name or gender if some of these data sources have different information about you.

If an update is required to your name, you must make the change in person at your Elections Canada office. You can also update your voter information at your assigned polling station before you vote on election day, Monday, September 20.

Updating your information directly with Elections Canada ensures your first and middle name will appear correctly in your voter registration and on your voter information card.

Top of page

Why am I not assigned to the same polling station as others in my home or neighbourhood?

You may be assigned to a different polling station for various reasons, including if the address in your voter information is incorrect, slightly different, or more complete and up-to-date than that of other people in your home or neighbourhood.

If the information on your voter information card is incorrect, your voter information may not be up to date. You can update your information, including your name, at your assigned polling station before you vote on election day, Monday, September 20.

Top of page

Why did my deceased loved one receive a voter information card?

We may have not received information regarding the death of your loved one in time to update the lists of electors for the current election. If you received a voter information card for a deceased person, please contact the Elections Canada office at the number indicated on the card.

It is also possible that Elections Canada could not completely match the person's name, address, and date of birth to information that we received from our data sources. As a result, your loved one has remained on the list.

Top of page

I am not a Canadian citizen. What should I do if I received a voter information card?

Only Canadian citizens who are at least 18 years old on election day can vote. If you do not have your Canadian citizenship but still received a voter information card, you must contact the Elections Canada office at the number indicated on the card to have your name taken off the list of electors.

Note that, while being on the National Register of Electors by mistake is not an offence under the Canada Elections Act, it is an offence to vote when you are not eligible to do so.

You can read more on how the National Register of Electors is maintained, here.

Top of page

I am a Canadian citizen but will not be 18 years old on election day. Why did I receive a voter information card?

If you received a voter information card and won’t be 18 years old on election day, your name got onto the list of electors by mistake. Please contact the Elections Canada office at the number indicated on the card to have your name removed from the list.

Note that, while being on the National Register of Electors by mistake is not an offence under the Canada Elections Act, it is an offence to vote when you are not eligible to do so.

Top of page