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Internal Services: Planned Results2022–23 Departmental Plan


Internal services are the services that are provided within a department so that it can meet its corporate obligations and deliver its programs. There are 10 categories of internal services:

  • Management and Oversight Services
  • Communications Services
  • Legal Services
  • Human Resources Management Services
  • Financial Management Services
  • Information Management Services
  • Information Technology Services
  • Real Property Management Services
  • Materiel Management Services
  • Acquisition Management Services

Planning Highlights

To enable the Office of the Chief Electoral Officer to achieve its results, Internal Services will provide the required support and oversight to employees at the agency's headquarters and to election administrators across the country.

Internal Services will also help Elections Canada acquire the necessary tools and resources to adapt to an ever-changing digital landscape and better serve Canadians and employees. The development of an investment plan framework will help the agency to define its digital transformation priorities, track planned spending, and enable sound governance.

As outlined in its digital strategy, the agency's digital transformation priorities for 2022–23 are to define and launch foundation-setting projects that enable access to sound data, establish the standards by which Elections Canada will produce user-centric services in the future, and develop a multi-year roadmap to guide the update of legacy services.

Elections Canada will update and publish its policy on processing complaints. Concurrently, the agency will establish a complaints management framework that will define the intake, triage, and escalation processes to respond to complaints in a timely fashion. In doing so, Elections Canada aims to decrease systemic and recurring problems and improve its capacity to implement satisfactory resolutions for Canadians.

The agency will develop and implement a flexible and hybrid work model that will establish Elections Canada as an employer of choice. The transition toward this model will require multiple changes, including in human resources, technology, and facilities. Priority activities in 2022–23 include creating telework guidelines and optimizing the workspaces, tools, and technologies that employees will need wherever they work.

To build a more representative workforce, Elections Canada will establish milestones that support employment equity, diversity, and inclusion. As the agency moves toward a more flexible hybrid work model, Elections Canada will continue to prioritize hiring, supporting, and retaining employees from the designated groups3 of the Employment Equity Act.xxiv

3 Women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Planned Budgetary Financial Resources for Internal Services

The following table shows, for internal services, budgetary spending for 2022–23, as well as planned spending for that year and for each of the next two fiscal years.

2022–23 Budgetary Spending (as indicated in Main Estimates) 2022–23
Planned Spending
2023–24 Planned Spending 2024–25 Planned Spending
53,931,294 53,931,294 52,371,800 55,760,645

Planned Human Resources for Internal Services

The following table shows, in full-time equivalents, the human resources the department will need to fulfill this core responsibility for 2022–23 and for each of the next two fiscal years.

Planned Full-time Equivalents
Planned Full-time Equivalents
Planned Full-time Equivalents
269 269 274