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Appendix A: Consolidated list of findings and action items

Departmental Result 1: Canadians can exercise their democratic rights to vote and be a candidate
Findings Action items
  • Fewer complaints related to accessibility
  • Polling places met a new, more complete accessibility standard
  • More accessible ballot
  • Simplify poll worker training on the mandatory accessibility criteria and the correct use and placement of signage.
  • Enhance partnerships with provincial governments to use schools as polling places.
  • Better electoral services in remote Indigenous communities
  • Online Voter Registration Service enhanced for electors at non-standard addresses
  • Look for new ways to reduce barriers to Indigenous electors' participation in federal elections.
  • Update the Online Voter Registration Service to allow electors with non-standard address types to add themselves to the list of electors and update their non-standard address types.
  • Promote the Online Voter Registration Service at events directed toward Indigenous electors and in collaboration with the Assembly of First Nations.
  • Shortfalls in the recruitment and retention of bilingual staff
  • Services not always available in both official languages
  • Inconsistencies in application of official languages procedures
  • Continue working with key stakeholders to implement outreach activities with official language minority communities to promote Elections Canada activities and job opportunities.
  • Work to improve and diversify tools to better support returning officers in planning and carrying out official languages activities.
  • Collect more data on absenteeism and resource reallocation of bilingual staff to better understand and address recruitment and retention issues.
  • Optimize the complaint process to obtain better data and ensure continuous improvement and faster resolution of issues.
  • Majority of electors aware of the voter identification requirements
  • Voter information card used with another piece of identification to establish proof of address
  • Even when not used as identification, voter information card facilitated voting
  • Continue to leverage the use of the voter information card as proof of address when the elector has another piece of identification.
  • Satisfaction with in-person voting remained high
  • Average voting times considerably reduced
  • Voters satisfied with the distance to their polling places
  • Election worker absenteeism led to late opening of some polls
  • Improve training and processes within the framework imposed by the Canada Elections Act.
  • Review and refine polling station operations and staffing models, including implementing a single poll worker model.
  • Look for opportunities to leverage technology to streamline registration and voting procedures.
  • Ensure better information sharing and coordination with stakeholders to facilitate staffing:
    • Share applicant information, where possible, between electoral districts that had sufficient and insufficient staffing at different milestones.
    • Improve recruitment by leveraging best practices from provincial electoral management agencies and coordinating to share lists of potential workers, where possible.
    • Support returning officers' outreach to school boards to recruit 16- and 17-year-old workers, where appropriate.
  • The agency has also proposed a number of temporary legislative measures related to delivering an election in a pandemic. Information on the impact of COVID-19 is available on elections.ca.
  • Majority of candidates found it easy to comply with nomination requirements
  • Lower than expected uptake of the PESC portal
  • Continue to offer both paper and electronic options to accommodate the needs of candidates.
  • Provide more information to potential candidates, as well as to electors who may wish to become candidates, on the nomination process and the legislative requirements and challenges of running in an election.
  • Seek input from stakeholders and subject matter experts to increase the number of tools available through the portal and continually improve on those currently available.
Departmental result 2: canadians receive electoral information and services that meet their needs
Findings Action items
  • Most electors satisfied with the information provided by Elections Canada
  • Voter Information Campaign contributed to electors' awareness of identification requirements
  • Canadians felt Elections Canada's ads were clear and useful
  • Enhance the Voter Information Campaign in order to keep pace with the information environment and respond to the needs of Canadians.
  • Integrated service model enabled faster voting
  • Integrated service model proved to be cost-effective
  • Integrated service model well received by election workers
  • Maintain the integrated service model and continue to look for ways to improve elector services in local offices.
  • Leverage the experience and the lessons learned from the 43rd general election and previous elections to identify ways to deliver an accessible, safe and secure federal general election should one be called before the pandemic is over.
  • Special ballot voters satisfied with Elections Canada's services
  • Alternative voting options used when election day coincided with religious holidays
  • Special ballot voting allowed flexibility to respond to storms in Manitoba
  • Expanded Vote on Campus program well received by electors
  • Mail-in voting met expectations despite an increase in demand
  • Review and improve processes in order to be in a position to accommodate larger numbers of mail-in ballots at the next general election.
  • Pause the use of vote on campus services for the 44thth general election given the time needed to prepare and the current status of the pandemic situation.
  • Examine options for establishing a sustainable solution to ensure faith-based communities are supported when a general election falls on a religious holiday. The Chief Electoral Officer may provide recommendations to Parliament for legislative change to enable possible solutions.
  • Returning officers reported a significant decline in satisfaction with poll worker training tools
  • Election workers satisfied with election materials
  • Simplified forms improved recordkeeping
  • Continue to offer shifts and breaks while increasing flexibility and opportunities for returning officers to adapt work schedules to their worker pool and operational reality.
  • Adapt poll worker wages to ensure they are competitive with those offered by similar employers.
  • Improve the poll worker staffing model and communications to provide returning officers with more flexible staffing options during long voting hours and days.
  • Review and improve the content and delivery of training programs and tools and identify opportunities to simplify and clarify procedures and practices.
  • Allow returning officers and trainers more time to become familiar with the training material, including before the writs are issued.
  • Simplify training and duties, including by reducing the length of training and the complexity of the closing procedures.
  • Enhance the information that is shared at each stage of recruitment and provide all relevant information to workers as early as possible.
  • Implement an integrated personnel management system that supports all stages, from hiring to compensation, and meets the operational needs of staff in the regions. (medium term)
  • Student Vote Canada program had a substantial impact on students' civic literacy
  • Educational resources well received
  • Prepare earlier for the delivery of Student Vote Canada, including shipping and storing election supplies in advance.
  • Streamline lesson plans and activities so they can be taught in a shorter time frame.
  • Make only minor revisions and updates to educational resources.
  • Most electors satisfied with the information provided by Elections Canada
  • Voter Information Campaign contributed to electors' awareness of identification requirements
  • Canadians felt Elections Canada's ads were clear and useful
  • Enhance the Voter Information Campaign in order to keep pace with the information environment and respond to the needs of Canadians.
Departmental result 3: canada maintains a fair, secure, and transparent electoral process free of undue influence
Findings Action items
  • No security incidents detected
  • Polling location choice supported security
  • Maintain partnerships with lead security agencies to protect the agency's digital assets and monitor the information environment for threats and incidents that could affect the administration of the election.
  • Strengthen our cybersecurity posture to remain well positioned to anticipate, detect and respond to emerging security concerns related to the administration of elections.
  • Monitor the environment for integrity threats and refine mitigation and response activities.
  • Procedures at the polls followed
  • List of electors was the most up to date ever
  • Elections Canada viewed as the official source of information
  • Special ballot process perceived as secret
  • Refer potential contraventions of the Canada Elections Act to the Commissioner of Canada Elections for investigation.
  • Establish a more robust regulatory policy function, including an electoral integrity policy framework.
  • Maintain the National Register of Electors and refine its processes, and collaborate with various electoral management bodies, other federal departments and agencies, and other key partners with the goal to have elector information that is as current and accurate as possible in advance of an election.
  • Implement and optimize processes for the Register of Future Electors in order to provide more opportunities to reduce the registration gap in the National Register of Electors for 18–24-year-olds—the group with the lowest registration rates.
  • Elections Canada's guidance and training sessions well received
  • New method for filing electoral campaigns returns successfully implemented
  • Online publication of electoral campaign returns delayed as a result of the pandemic
  • New process for reimbursing electoral expenses successfully implemented
  • New privacy rules successfully implemented
  • Deliver training and guidance material for parties and candidates to help political entities comply with the Canada Elections Act. This includes focusing on the ease of use of the new portal and providing information on how to file documentation electronically.
  • Complete post-election audits of the campaign returns of the political parties and candidates that participated in the 43rd general election.
  • Complexity of new rules for third parties created challenges
  • New reporting requirements improved transparency but placed additional burden on third parties
  • Political financing tools and resources were helpful
  • Challenges with issue advertising
  • Complete the post-election audits of the financial returns of third parties that participated in the 43rd general election.
  • Enable third parties and their financial agents to meet their obligations under the political financing regime, including by updating the handbook with examples of questions posed during the 43rd general election.