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Survey of Election Officers Following the 40th General Election

Satisfaction of Election Officers

Satisfaction of Election Officers: General

  • From a general perspective, the majority of respondents (89%) report being satisfied with the way the election went.
  • Officers in Manitoba (16%) and Saskatchewan (15%) are less likely to be satisfied.

As a (…), how would you rate your overall level of satisfaction with the way the last federal election went at your polling centre? Are you… N=3115

Satisfaction of Election Officers: Pay

  • The majority of respondents seemed satisfied with both the hourly rate of pay (81%) and with the time it took toreceive their pay cheque (96%).
  • Respondents from Alberta (73%) and BC (74%) report a much lower level of satisfaction with the hourly rate, as opposed to officers who worked inQuebec and in the Atlantic provinces (88% respectively).
  • Information officers (76%) are also less likely than other officers (82%) to be satisfied with their hourly rate of pay.

How satisfied are you with your hourly rate of pay? Are you... N=3115

How satisfied are you with the time it took to receive your pay cheque? Are you... N=3115

* The results for the Territories rely on a smaller sample of respondents, and therefore should be interpreted with greater caution considering the margin of error.

Satisfaction of Election Officers: Material

  • Almost nine in ten officers (89%) report satisfaction with the election materials that were provided to them.
  • Officers who worked in polling locations in Alberta (82%) and BC (82%) expressed lower levels of satisfaction with the provided material than their Atlantic (93%), Quebec (91%) and Ontario (91%) counterparts.
  • The quantity of documentation (too much or too many things to learn) and its level of complexity were cited by respondents as the most common reasons for their dissatisfaction.
  • About one in five (19%) officers in Saskatchewan who were not satisfied report that the material was not delivered in a timely manner.

How satisfied are you with the election materials that were provided to you? Are you... N=3115

Why are you not satisfied about the materials you received? N=310
Total
Too much docum entation / too many things to learn / read 28%
Documentation was too complicated / confusing 25%
Documentation was inadequate / outdated / incomplete 20%
Too much use less documentation / paper 10%
Material wasn't provided in a timely manner 7%

Satisfaction of Election Officers: Polling Building

  • Overall, most supervisors and information officers (IO's) found the buildings they worked in to be suitable for holding an election (86% on average overall); although satisfaction levels were slightly lower in Alberta (77%) than in other parts of the country.
  • The most common reason for dissatisfaction provided among those who did not find their building suitable for holding an election has to do with the building being too small to accommodate voters (32% report there was not enough room or the building as too crowded). Some buildings also had problems with heating (15%) and in providing access to electors with reduced mobility (9%).

Would you say that the building where you worked was suitable for holding an election? N=1226 (Supervisors and Information officers)

Why do you say that? N=162
Top Reasons
Total
Not enough room / too crowded 32%
Poor heating / too cold 15%
Not handicapped accessible 9%
Poor setup 8%
Poor indications 8%
Poor location / people had to walk too far 7%
No parking spaces 5%

Satisfaction of Election Officers: List of Electors

  • Most deputy returning officers (DRO's) (90% on average overall) were satisfied with the lists of electors that were provided. Reported satisfaction is lower in Manitoba (84%), Saskatchewan (82%) and in ridings North of the 50th parallel (79%).

How satisfied are you with the lists of electors that were provided to you? Are you... N=1889 (Deputy returning officers)

* The results for the Territories rely on a smaller sample of respondents, and therefore should be interpreted with greater caution considering the margin of error.

Satisfaction of Election Officers: Training

  • A minority of officers (8%) said that they were not well prepared to undertake their tasks.
  • Officers in Alberta (88%), British-Columbia (87%) and the territories (89%) felt slightly less well prepared.
  • Virtually all respondents attended the training session provided by the returning officer. However, 4% of officers in Quebec did not attend the session.

Generally speaking, how well prepared would you say you were to undertake your tasks as (…) during the last federal election? Would you say you were...? N=3115

Did you attend the training session that the returning officer provided? N=3115

Satisfaction of Election Officers: Training

  • The vast majority of respondents were satisfied with the training they received (86%).
  • Officers in Alberta (81%) and BC (76%) were less satisfied with the training session, as well as respondents who had worked in advance polls (81%), as opposed to IO's (93%) and people who had worked in polls located North of 50 (97%).
  • Top suggestions for improvement include additional training for both officers (11%) and supervisors/instructors (7%), as well as providing more detailed information on procedure (9%) and using practical situations or real life examples (6%).

How satisfied are you with the training session? Are you...? N=3028

What would you think should be done to improve the training provided to (…)? N=3115
Total
Allow more time for training / formation 11%
More info on procedures / more details (closing, ID requirements , new stuff, etc...) 9%
Supervisors / instructors should receive more training / more experienced 7%
Use more examples / situations / practical cases 6%
Use better training material / videos 3%

Satisfaction of Election Officers: Training on the New ID Requirements

  • On average 95% of respondents report that they were well trained and prepared to implement the new identification requirements. Officers from BC (92%), the territories (90%) and the ridings North of the 50th parallel (90%) were slightly less likely to say that they were well trained and prepared.

More specifically, how well trained and prepared would you say you were to implement the new voter identification requirements? N=3115

Satisfaction of Election Officers: Training Study

  • Most officers (86%) report having done some training at home. Officers in Quebec are the least likely to have done so (67%).
  • On average, officers in the Atlantic provinces (4.7hrs), Saskatchewan (4.5hrs) and Alberta (4.2hrs) spent more time studying than anywhere else.
Did you do any training study at home? N=3115
Total ATL. QC ON MAN SASK AB BC TER. N. of 50th
Yes 86% 91% 67% 92% 96% 93% 90% 93% 91% 90%
No 14% 9% 33% 8% 4% 7% 10% 6% 9% 10%

How much time did you spend (Hours)? N=2580