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Position description

Key activity

Perform duties assigned by the returning officer (RO), assistant returning officer (ARO), additional assistant returning officer (AARO) or office coordinator


  • Greet the public, including candidates at the office
  • Maintain Visitor Register
  • Answer/direct telephone calls
  • Provide general information
  • Receive and process mail
  • Receive supplies and deliver them to electoral material coordinator when necessary
  • Prepare targeted revision kits (as required)
  • Keep files organized
  • Store and distribute forms
  • Perform other duties as required



  • Answering the telephone and taking messages
  • Keyboarding
  • Receiving and distributing supplies
  • Opening, sorting and routing mail

Knowledge of

  • Procedures for receiving and greeting clients/electors
  • File keeping and filing systems
  • Telephone etiquette
  • Electoral process
  • English and French


  • Communication skills
  • Organizational skills
  • Keyboarding skills
  • Visual skills
  • Proofreading skills

Personal suitability

  • Remains impartial during electoral event
  • Maintains a professional demeanour and exercise judgment and tact
  • Adapts and learns quickly
  • Is innovative and proactive in identifying opportunities to contribute
  • Works in teams, contribute as a team member
  • Completes tasks and assignments
  • Provides advance warning of significant change in availability