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Assistant automation coordinator

Position description

Key activities

  • Provide assistance according to demand, as determined by the automation coordinator (AC)
  • Assist in training service centre clerks
  • Assist in providing technical troubleshooting and computer support within the returning officer (RO) office (including REVISE, the software application used to complete revision tasks in the local EC office) and external service point (ESP) offices, if applicable

Qualifications

Experience

  • Providing technical support services
  • Using Windows-based computer applications

Knowledge of

  • Program loading and set-up
  • LAN maintenance

Abilities

  • Ability to follow written instructions
  • Organizational skills to understand the substance of the work and how best to achieve it
  • Decision-making skills to establish relevance of issues, information and inquiries and to exercise sound judgment in arriving at conclusions and/or solutions
  • Analytical reasoning skills to understand and synthesize issues.
  • Communication skills to effectively provide instructions to service centre staff, discuss issues and provide appropriate responses; to simplify complex ideas/concepts into plain language and to clearly convey information and messages to other people within the office and externally, as well as to the FSN

Personal suitability

  • Remains impartial in all dealings during electoral event
  • Maintains a professional demeanour and exercise judgment and tact
  • Learns quickly, understand complex concepts and adapt to changing circumstances
  • Works in teams, contribute as a team member
  • Completes tasks and assignments in a timely and efficient manner