Provide assistance according to demand, as determined by the automation coordinator (AC)
Assist in training service centre clerks
Assist in providing technical troubleshooting and computer support within the returning officer (RO) office (including REVISE, the software application used to complete revision tasks in the local EC office) and external service point (ESP) offices, if applicable
Qualifications
Experience
Providing technical support services
Using Windows-based computer applications
Knowledge of
Program loading and set-up
LAN maintenance
Abilities
Ability to follow written instructions
Organizational skills to understand the substance of the work and how best to achieve it
Decision-making skills to establish relevance of issues, information and inquiries and to exercise sound judgment in arriving at conclusions and/or solutions
Analytical reasoning skills to understand and synthesize issues.
Communication skills to effectively provide instructions to service centre staff, discuss issues and provide appropriate responses; to simplify complex ideas/concepts into plain language and to clearly convey information and messages to other people within the office and externally, as well as to the FSN
Personal suitability
Remains impartial in all dealings during electoral event
Maintains a professional demeanour and exercise judgment and tact
Learns quickly, understand complex concepts and adapt to changing circumstances
Works in teams, contribute as a team member
Completes tasks and assignments in a timely and efficient manner
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