Elections Canada may need to collect personal information, such as your name and address, to answer your inquiry. The Canada Elections Act and Financial Administration Act give us authority to collect your personal information. You can refuse to give your personal information but this may prevent us from properly answering your inquiry.
Telephone calls may be recorded for training and quality assurance purposes. This means information from the recordings may be used to assess the quality of the service provided to you or used to train customer service agents on how to respond to inquiries.
The agent who will answer your inquiry is an employee of Elections Canada.
You have the right to access, correct and protect your personal information under the Privacy Act. If you wish to access your personal information or have questions, comments, concerns or complaints regarding the administration of the Privacy Act by Elections Canada, please contact the Access to Information Office at Elections Canada.
You also have the right to file a complaint with the Privacy Commissioner of Canada regarding how your personal information is handled.
Your personal information is kept in the standard personal information bank (PIB) Public Communications PSU 914.