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Annual Report on the Access to Information Act for the period ending March 31, 2019

4. Complaints

Individuals who are not satisfied with the processing of their access to information request can file a complaint with the Office of the Information Commissioner of Canada (OIC).

The OIC received a total of 4 complaints against Elections Canada in 20182019. At the beginning of the reporting period, the OIC also had 8 outstanding complaints received in previous years to consider. Nine complaints against Elections Canada were closed in 20182019.

The OIC determined that one complaint received in 20182019 was not well-founded, as Elections Canada had claimed a reasonable extension of time and fulfilled its duty to assist under subsection 4(2.1) of the Act. Two complaints received in 20182019 concerned alleged delays in providing the requested records. One of the complaints was resolved, as the OIC determined that Elections Canada had already provided the records to the requester prior to the start of their investigation. The OIC determined that the other complaint was well-founded. One complaint received in 20182019 alleging that Elections Canada had improperly applied exemptions is still under investigation.

Two complaints from 20142015 alleging that Elections Canada had improperly applied exemptions or failed to provide all records responsive to the request were not well-founded. The OIC determined that another complaint from 20172018 was also not well-founded, as they were satisfied that the requested records were not under the control of Elections Canada for the purposes of the Act.

A complaint from 20172018 alleging that records should exist in response to a request and another from 20162017 regarding a miscellaneous matter, were both discontinued.

One complaint received in 20162017 relating to Elections Canada's application of exemptions was well-founded and resolved in 20182019.